Our policy
Gun Accessory Supply does not warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer. Generally however, we are willing to help facilitate a return to the appropriate manufacturer. In some cases the manufacturer authorizes Gun Accessory Supply to provide a brand new item in place of a defective/damaged item. However in many cases the manufacturers prefer to handle their own returns directly with the reseller or consumer. For specific warranty information please contact our customer service department Monday thru Friday 8:00 AM to 5:00 PM Pacific Time. Gun Accessory Supply is not responsible for any freight fees, air shipping fees, or any other costs incurred during the return process. Gun Accessory Supply will gladly assist in merchandise returns, either directly or indirectly, for up to 30 days from the original purchase date only.
For more information on factory-direct returns, please contact the manufacturer or Customer Service CS@GunAccessorySupply.com.
"New-in-box" defective and/or damaged items
Gun Accessory Supply will provide replacement merchandise for "new-in-box" defective items. This includes items found to be defective prior to use within 7 days period of receipt. All such returns must be authorized prior to return. All return freight charges must be prepaid by the customer and are not refundable. Once an item has been used, or shows signs of use, the warranty is at the discretion of the manufacturer and not Gun Accessory Supply. Our customer service staff can assist you in contacting the manufacturer.
Non-defective returns
Non-defective returns must be authorized and are subject to a 5% restocking fee ($10 minimum). All return freight charges must be prepaid by the customer and are not refundable. Non-defective returns will either be credited or exchanged at the discretion of Gun Accessory Supply unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action. All ammunition sales are final. Gun Accessory Supply does not accept returns on ammunition purchases.
Special orders and/or large quantity orders
Special orders (defined by GAS as non-stock items) will not be eligible for return unless an established return can be made with the manufacturer. All costs incurred in processing such returns, plus a 15% restock fee, may be recharged at our discretion.
Please note that orders for quantities outside stockable norms may also fall into the special order category as they relate to returns.
RMA Procedure
Please note, we do not issue verbal RMA's. To initiate a return request, please email our customer service department at cs@gunaccessorysupply.com . Please include the item number, original order number or invoice number, and specific issue with the item at hand. Once the appropriate information is obtained, we will email an RMA number to you along with shipping instructions. Each box must be marked with this number or it will not be accepted in our warehouse.
Merchandise Credits
Please note that Gun Accessory Supply will not credit merchandise before it is received back into our facility for any reason. In the case of damaged/defective merchandise, or mis-shipments, the original item must be received in our warehouse before a replacement is sent or a credit issued. Customers may request that a replacement item be shipped prior to return of the original item. In doing so the customer assumes all risk if the original item is not returned, or is returned and not found to be defective. Customers may not deduct a return credit from their outstanding balance prior to the issuance of a credit memo. Please note returns may take as long as 14 days to process.